ABSAD CALL CENTERS. Dubai, UAE

Call Center Team Leader

  • Dubai
  • ABSAD CALL CENTERS. Dubai, UAE
  • Posted date: 1 week before
  • End date: 2024-06-20

Job Title: Call Center Team Leader

Job In Dubai

Company: ABSAD CALL CENTERS. Dubai, UAE

Start Date: 2024-06-05

End Date: 2024-06-20




Job Description

  • As a point of escalation, you will handle complex customer inquiries, complaints, and issues, ensuring they are resolved efficiently and to the satisfaction of customers.
  • Monitor call center operations and analyze data to offer constructive feedback and improve agent performance and team efficiency.
  • Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
  • Facilitate team meetings and training sessions to enhance skills and knowledge, ensuring the team remains up-to-date with the latest protocols and guidelines.
  • Resolve escalated customer concerns and complaints in a timely manner, striving to exceed expectations and retain customer loyalty.
  • Lead team huddles and training sessions to promote continuous learning and equip the team with the necessary tools for success.
  • Arrange team gatherings and skill-building workshops to foster a learning culture and maintain awareness of evolving protocols and practices.
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