AT MANAGE CONSULTANCY LLC. Dubai, UAE

Call Center Team Leader

  • Dubai
  • AT MANAGE CONSULTANCY LLC. Dubai, UAE
  • Posted date: 1 week before
  • End date: 2024-06-18

Job Title: Call Center Team Leader

Job In Dubai

Company: AT MANAGE CONSULTANCY LLC. Dubai, UAE

Start Date: 2024-06-03

End Date: 2024-06-18




Job Description

  • You will be tasked with monitoring call center operations, analyzing data, and providing feedback to agents to improve their performance and enhance overall team productivity.
  • Conduct regular team meetings and training sessions to address skill gaps and keep the team well-informed about new policies and procedures.
  • Cultivate a positive team culture that fosters collaboration, teamwork, and a shared commitment to excellence.
  • Manage complex customer issues and escalations, utilizing problem-solving skills to achieve favorable outcomes for all parties involved.
  • Host frequent team gatherings and training workshops to bridge skill gaps and keep the team informed about any policy changes or process updates.
  • Provide leadership and direction to a team of customer service agents, ensuring they consistently meet their performance benchmarks and deliver outstanding service.
  • Arrange team gatherings and skill-building workshops to foster a learning culture and maintain awareness of evolving protocols and practices.
Application URL



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