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Gauge client requirements to offer the perfect solution through fruitful interaction.
Utilize available resources to offer precise information in a clear and concise manner.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Interact with the senior management to understand updated organizational policies and new products.
Troubleshoot and resolve product issues and concerns.

Application URL

Source : www.bayt.com

Customer Service Representative