- Oversee and ensure accuracy in customer bookings and requests, verifying all details and resolving discrepancies.

- Manage logistics for pet transportation, coordinating with drivers to ensure timely and safe service delivery.

- Supervise and support customer service interactions, ensuring a high standard of communication and problem resolution.

- Directly manage customer communications when required, including handling complex queries or issues.

- Coordinate with groomers, trainers, and handlers to ensure seamless service operations.

- Manage customer payments, including sending payment links and verifying completion of transactions.

- Develop and implement operational processes to enhance efficiency and service quality.

- Coordinate communication within the team to ensure that all members are informed and aligned with daily operations.