UN Healthcare LLC Dubai, UAE

Call Center Team Leader

  • Dubai
  • UN Healthcare LLC Dubai, UAE
  • Posted date: 1 week before
  • End date: 2024-05-30

Job Title: Call Center Team Leader

Job In Dubai

Company: UN Healthcare LLC Dubai, UAE

Start Date: 2024-05-15

End Date: 2024-05-30




Job Description

  • You will be tasked with monitoring call center operations, analyzing data, and providing feedback to agents to improve their performance and enhance overall team productivity.
  • Monitor call center operations and analyze data to offer constructive feedback and improve agent performance and team efficiency.
  • Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
  • Work alongside other departments to develop and deploy initiatives that optimize call center efficiency and enhance customer satisfaction levels.
  • Resolve escalated customer concerns and complaints in a timely manner, striving to exceed expectations and retain customer loyalty.
  • Address and resolve challenging customer inquiries and issues, turning potential negative experiences into positive outcomes.
  • Direct and coach a team of call center employees, fostering a culture of excellence and ensuring customer satisfaction remains a top priority.
Application URL



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