Al Futtaim Group Abu Dhabi, UAE

Service Advisor

  • Abu Dhabi
  • Al Futtaim Group Abu Dhabi, UAE
  • Posted date: 3 weeks before
  • End date: 2024-05-19

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Job Title: Service Advisor

Job In Abu Dhabi

Company: Al Futtaim Group Abu Dhabi, UAE

Start Date: 2024-05-04

End Date: 2024-05-19




Job Description

Overview of the role 

This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.



What you will do

  •  Build long-term relationships with customers to ensure customer retention & loyalty.
  •  Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  •  Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. 
  • Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. 
  •  Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. 


Application URL



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