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Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Troubleshoot and resolve product issues and concerns.

Application URL

Source : www.bayt.com

Customer Support Agent