SO IT SERVIC - LLC. Dubai, UAE

Call Center Team Leader

  • Dubai
  • SO IT SERVIC - LLC. Dubai, UAE
  • Posted date: 4 weeks before
  • End date: 2024-05-16

No longer available to submit
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Job Title: Call Center Team Leader

Job In Dubai

Company: SO IT SERVIC - LLC. Dubai, UAE

Start Date: 2024-05-01

End Date: 2024-05-16




Job Description

  • As a Call Center Team Leader, you will be responsible for supervising and guiding a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.
  • Supervise and guide a team of customer service representatives, ensuring they achieve performance targets and provide top-notch service to customers.
  • Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
  • Manage complex customer issues and escalations, utilizing problem-solving skills to achieve favorable outcomes for all parties involved.
  • Manage and support a team of call center representatives, ensuring they achieve their performance metrics and deliver exceptional customer experiences.
  • Nurture a positive and enthusiastic team spirit, fostering a sense of belonging and camaraderie among call center agents.
  • Coordinate with various stakeholders to devise and execute plans that align call center operations with broader organizational goals.
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