Worldwide IT Electronics LLC Dubai, UAE

IT Manager | Hardware and software Technician

  • Dubai
  • Worldwide IT Electronics LLC Dubai, UAE
  • Posted date: 4 weeks before
  • End date: 2024-05-16

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Job Title: IT Manager | Hardware and software Technician

Job In Dubai

Company: Worldwide IT Electronics LLC Dubai, UAE

Start Date: 2024-05-01

End Date: 2024-05-16




Job Description

Job Title: Software and Hardware Technician


Responsibilities:

  1. System Installation and Configuration: Install, configure, and maintain software applications and hardware systems used in the showroom environment, including point-of-sale (POS) systems.
  2. Hardware Maintenance: Perform routine maintenance and troubleshooting of hardware components, including computers, monitors, printers, and networking equipment, to ensure Customer Satisfactory.
  3. Inventory Management: Manage inventory of hardware and software assets in the showroom, including tracking usage, conducting audits, and coordinating procurement and disposal processes in collaboration with the showroom manager.
  4. Customer Service: Assist showroom customers with technical inquiries and support requests related to showroom systems, providing prompt and courteous assistance to resolve issues and enhance the overall customer experience.
  5. Documentation: Maintain accurate documentation of hardware and software configurations, maintenance procedures, and troubleshooting steps, ensuring that records are up-to-date and accessible to showroom staff as needed.
  6. Vendor Liaison: Serve as a point of contact for vendors and service providers related to showroom hardware and software systems, coordinating repairs, upgrades, and other technical services as necessary.



Experience:

  • Previous experience in a technical support role, preferably in a retail or showroom environment, providing hardware and software support to end-users.
  • Familiarity with showroom-specific technologies such as POS systems, digital signage, and customer engagement tools, as well as retail industry standards and best practices.
  • Experience with inventory management, including tracking and maintaining stock levels of hardware and software assets, is beneficial.
  • Certification or training in relevant areas such as computer hardware/software repair, networking, or customer service may be advantageous.







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