Amazon MENA

Program manager I - ACES, AMZL

  • Dubai
  • Amazon MENA
  • Posted date: 4 weeks before
  • End date: 2024-03-30

Job Title: Program manager I - ACES, AMZL

Job In Dubai

Company: Amazon MENA

Start Date: 2024-01-30

End Date: 2024-03-30

Job Description

Key job responsibilities

As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

- Lead improvement of OTR (on the road) performance, mainly productivity metrics like SPR, DPPH, etc. through PDCA approach and other lean tools.

- Contribute to deployment of Process Standards and upgrades within the delivery station partnering with station management and several stakeholders.

- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.

- Leading Last mile & middle mile optimization projects aiming at reducing cost per shipment.

- Contribute to audit initiatives and support results-driven action planning.

- Lead and design process governance for delivery associates working hours and head room optimization.

- During peak time, you will have the responsibility for peak productivity target setting, enabling tech changes to support successful peak implementation and co-own sites readiness for peak operations.

This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.

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