Overview of the role:

Handling integrated facilities management contracts and ensure to achieve / exceed customer satisfaction in service delivery.

What you will do:

Responsible for:

Site Management

• Develop a comprehensive assets management plan and design an appropriate PPM strategy.
• Management and monitoring of outsourced maintenance contracts for delivery of excellent quality services.
• Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract management plan and identify the requirements on mobilization, transition, performance management phase of service delivery.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client’s team.
• Track service delivery metrics and ensure agreed SLA’s and KPI’s are met.
• Attend & complete all reactive calls promptly within the SLA timelines.
• To understand and execute small projects and refurbishment projects as per client requirements.
• Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for maintenance activities and small projects.
• Preparing and submission of weekly, monthly & annual reports

Corrective/Reactive, Planned Preventive Maintenance

• Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting.
• Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services.
• Prepare contract specific PPM procedures, PPM schedule, and resource planning.
• Prepare method statements, risk assessment, PPM Task sheet.
• Tally and close all planned PPM work orders on monthly basis.
• Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.

Repair, Refurbishment works

• Manage repair, replacement, refurbishment/retrofit works and achieve complete customer satisfaction.
• Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
• Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals.
• Execution of casual jobs efficiently with in the budget and planned duration.

Customer Service

• Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.

QHSE

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others

Job Context:

To ensure all the facilities occupied by the clients are efficiently maintained in a cost-effective manner and provide excellent service support to the Facilities.