Al Futtaim Group

Tenant Relations Manager

  • Dubai
  • Al Futtaim Group
  • Posted date: 1 month before
  • End date: 2024-03-14

Job Title: Tenant Relations Manager

Job In Dubai

Company: Al Futtaim Group

Start Date: 2024-01-14

End Date: 2024-03-14

Job Description

Tenant Relations Manager | Real Estate | Mall Management

Overview of the role

As the Tenant Relations Manager, you will be the primary contact and spokesperson for all tenants at Dubai Festival City Mall responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

What you will do

Liaison between the Tenants and the Mall Management Team 

  • Assume daily point of contact for retailer relationship management the for tenant portfolio
  • Developing relationships via all avenues including retail partnerships, meeting and forums 
  • Handling handover and takeover of tenants
  • Dissemination of information to the tenants on all operational matters
  • Ensure all tenants and key stakeholders are aware of the standards, products and services
  • Provide consultations to tenant’s on their business or operations needs 
  • Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
  • Track, interpret and resolve tenant issues and responds to trends
  • Design, conduct, evaluate and interpret tenant satisfaction surveys

Tenant Performance Management 

  • Manage projects to meet key objectives that drive the performance of tenants
  • Maintain systems for collating and reporting on retail development and performance 
  • Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim 
  • Monitor and analyse tenants’ mid to long term performances to ensure tenants’ performance meets Al Futtaim’s objectives
  •  Action all areas of improvement based on the outcomes of performance metrics
  • Provide report performance metrics to the senior Mall Management team

Operational Management

  • Generate the Tenant Activity Management Reports and recommendations
  • Develop and implement the shop level tenant visitation schedule
  • Provide input to the Tenant Handbook

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures

  • Identify and ensure that the standards are communicated to all tenants and implemented accordingly

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