Overview of the role

The primary focus of the role will be to develop and support process expertise on logistics business processes encompassing freight, warehouse, finished vehicles, general transport, passenger transport and relocations.

What you will do   

• Accountable for overarching framework design for how operating processes are captured, reviewed and deployed, creating an efficient delivery pipeline that engages people throughout each stage to drive buy in and accountability
• Facilitated strategic planning to determine macro and micro-SWOT analysis, devise long-term & short-term goals, define objectives, roadmaps and KPIs based on the organization’s strategic directions.
• Implement the metrics and manage the performance non-conformities
• Facilitate the business functions to define objective aligned with ISO and set goals and targets that measure and deliver quality
• Conduct a process mapping exercise across logistics operations in collaboration with subject matter experts
• Document the process flow and detailed standard operating procedures & E-Learning. Implement SOPs across the functions and ensure regular reviews of the process for necessary updates
• Continuous review of front-end business and core processes to identify opportunities for digitization and implementing changes in operations to make it more efficient, effective whilst strengthening the risk management and compliance
• Define, manage checks and measure processes for ensuring adherence to operating standards
• Baselining using data and analyse and demonstrate quantifiable improvements in performance, productivity, revenue, cost, utilisation or quality
• Identify and inform management of process efficiency opportunities and propose solutions
• Devise training and development plans for associates relating to quality assurance compliance and new regulations and logistics functional workstreams
• Create training guidelines and demo trainings for customers and associates