Amazon MENA

MENA RBS Head, Retail Business Services

  • Dubai
  • Amazon MENA
  • Posted date: 1 month before
  • End date: 2024-03-04

Job Title: MENA RBS Head, Retail Business Services

Job In Dubai

Company: Amazon MENA

Start Date: 2024-01-04

End Date: 2024-03-04




Job Description

DESCRIPTION


External Job Description :


Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!

Job Description: The Senior Manager Program Management – RBS will lead key strategic programs spanning cross-functional teams in support of pricing strategy implementation and process optimization. He/She will also manage Program Managers and analysts responsible for defect reduction initiatives for Amazon in MENA. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon MENA and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). He/She will data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships).


The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned. A successful candidate in this role will have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to:


·Responsibility for defining and driving functional/business goals.

. Forming and managing cross-functional project teams to drive key programs for our customers.

· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.

. Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination.

· Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.

· Designing and developing strong relationships with senior stakeholders in the Retail business.

· Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.

· Owning specific people programs on team engagement and coaching & development.

Application URL



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