Al Futtaim Group

Customer Service Assistant

  • Dubai
  • Al Futtaim Group
  • Posted date: 2 months before
  • End date: 2024-02-22

No longer available to submit
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Job Title: Customer Service Assistant

Job In Dubai

Company: Al Futtaim Group

Start Date: 2023-12-24

End Date: 2024-02-22

Job Description

Customer Service Assistant | Retail | IKEA Jebel Ali

Overview of the role

To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.


What you will do


  • Handles routine customer complaint promptly and courteously.
  • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • Greets and welcomes customers on arrival at the store.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers bags are stored safely and security.
  • Ensures all customers’ queries are attended to in a professional manner.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.



  • Ensure all system procedures are adhered to as per policy / procedure.
  • Booking IKEA services (Home Delivery, Assembly, Measurement)
  • Follow up on out of stock articles in self-serve
  • Suggests improved ways of working going forwards.
  • Understands the impact of increasing sales with Shopping Tools.
  • Briefs the Duty Manager on complaints that require management assistance.

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