As a Service Advisor, you embody the essence of our brand and division for our valued customers. Your role is central to fostering robust customer relations, ensuring a seamless and positive end-to-end Aftersales customer journey.

What you will do:

• Build long-term relationships with customers to ensure retention and loyalty.
• Achieve financial objectives by strategically upselling and controlling discounts to meet monthly revenue targets.
• Actively engage with customers, providing consultations on their needs and service requirements throughout the entire service process, ensuring the vehicle is fixed right the first time.
• Coordinate with the Production Team to provide timely progress updates to customers, maintaining on-time delivery commitments.
• Ensure comprehensive communication during vehicle delivery, explaining all work performed and associated costs to enhance customer understanding.
• Effectively sell service contracts to retail and fleet customers, maximizing success ratios.
• Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.
• Engage with customers through daily calls, emails, and visits for potential business opportunities and to increase VIN Inflow.