Al Futtaim Group

Service Advisor

  • Dubai
  • Al Futtaim Group
  • Posted date: 2 months before
  • End date: 2024-02-13

No longer available to submit
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Job Title: Service Advisor

Job In Dubai

Company: Al Futtaim Group

Start Date: 2023-12-15

End Date: 2024-02-13

Job Description

Overview of the role:

As a Service Advisor, you embody the essence of our brand and division for our valued customers. Your role is central to fostering robust customer relations, ensuring a seamless and positive end-to-end Aftersales customer journey.


What you will do:

  • Build long-term relationships with customers to ensure retention and loyalty.
  • Achieve financial objectives by strategically upselling and controlling discounts to meet monthly revenue targets.
  • Actively engage with customers, providing consultations on their needs and service requirements throughout the entire service process, ensuring the vehicle is fixed right the first time.
  • Coordinate with the Production Team to provide timely progress updates to customers, maintaining on-time delivery commitments.
  • Ensure comprehensive communication during vehicle delivery, explaining all work performed and associated costs to enhance customer understanding.
  • Effectively sell service contracts to retail and fleet customers, maximizing success ratios.
  • Adhere to Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.
  • Engage with customers through daily calls, emails, and visits for potential business opportunities and to increase VIN Inflow.

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