The primary responsibility of the position is to assure that the property receives quality landscape maintenance throughout assigned properties. This is accomplished by coordinating and monitoring the performance of inhouse staff & the sub-contractors so that the agreed quality standards are obtained. Support client in any future landscaping projects and upgrades; ensure efficient and effective coordination, direct supervision of landscape works and their related services, including vendor management, services, and support, in line with management directives.
The Landscape Manager will have to demonstrate excellent leadership qualities and be able to handle multiple and often conflicting priorities. Develop and maintain standard operating procedures, emergency response plans, preventive and predictive maintenance programmes and all technical documentation.
What you will do:
Corrective/Reactive, Planned preventive maintenance
Responsible for monitoring Service Level Agreements (SLAs) and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance
Implement expected service standards to the staff and monitor them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior client experience and ensuring that they appropriately represent the high-level golf course standards. Arrange necessary training to maintain / improve standardsApplication URL