To provide front line support staff with warranty support, verify & validate all warranty claims before submission to principal portal for reimbursement. Ensure master data is up to date for GL account reconciliation. Review of processes with an intention to make business easier and faster (Operations and Systems).

What You Will Do

• Assist all branches service staff by answering their queries and resolving their warranty related issues.
• Liaise with other counterparts of the company from Aftersales, Finance & EIT to reconcile warranty GL accounts.
• Timely submission of warranty claims in Principal portals
• Liaise with Principals on pre-approval requisitions created by Aftersales business locations
• Ensure Aftersales business locations adherence to warranty guidelines & policies
• Conduct internal warranty audits periodically & implement action plans to enhance process & policies
• Submission of warranty invoices to manufacturer for settlement