Reception Supervisor

Overview of the role

We are currently looking for an experienced Reception Supervisor to work for Al Futtaim Toyota in Al Ain. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.

What you will do

• Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values. 
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time. 
• Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment. 
• To adhere to all departmental procedures
• Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.