Al Futtaim Group

Warranty Cost Clerk

  • Abu Dhabi
  • Al Futtaim Group
  • Posted date: 1 month before
  • End date: 2024-01-01

Job Title: Warranty Cost Clerk

Job In Abu Dhabi

Company: Al Futtaim Group

Start Date: 2023-11-02

End Date: 2024-01-01

Job Description

UAE National Warranty Cost Clerk | Al Futtaim Automotive | Al Futtaim Motors

Overview of the role:

The primary focus of this role is to create and adjudicate warranty claims performed by the respective service centers from Toyota and Lexus branches across the UAE effectively and in a timely manner as per Toyota Motor Corporation warranty policy and procedures.


What you will do:  

  • Create and submit warranty claims on all repairs done under warranty
  • Evaluate areas of major incidents and apply control measures to minimize repair and warranty costs
  • Instruct the workshop on warranty compliance processes and provide an action plan on areas of non-conformity that do not comply with warranty policies and procedures
  • Ensure excellent quality of warranty processing to minimize rejection and outstanding amounts, and maximize repayment and recoveries from the warranty department
  • Establish the correct problem and remedy codes (and their explanation),operation number, and record the same on the claim
  • Ensure all parts and consumables are recorded in the warranty claim
  • Ensure there is no financial discrepancy between the online system and the actual claim being processed
  • Assisting the warranty auditor by providing all the necessary documents requested to fulfil the warranty audit
  • Resubmission of all warranty claim rejections in a timely manner
  • Ensure all recall campaigns available for the vehicle are completed upon the customer's visit to the service center
  • Ensure all parts that are replaced under warranty are properly tagged and stored in the warranty parts room as per policy
  • Ensure parts that are handed over to the warranty storeroom are properly recorded in the log sheet
  • Ensure that warranty-replaced parts are disposed of in a timely manner
  • Ensure all parts recovery requests are being processed on time

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