National_HR Analyst - Offboarding

Overview of the role

• To provide operational support for exit management processes including: Off boarding queries, End of Service Benefit Calculation; Government formalities; advice on policy and labor law etc. in collaboration with LM’s, HRBPs and different stakeholders across Mena Countries under Al Futtaim Group.

What you will do

• Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
• Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
• Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
• Service Excellence / Team work (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
• Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)