Service Manager

Overview of the role:

Are you ready to lead and drive the workshop operations for a diverse range of Marine and Power Products in the UAE and other assigned countries? We are seeking an experienced Workshop Service Manager to take the helm and steer our business to new horizons.

What you will do:

• Lead and develop our entire team in the UAE and provide support to operations in other assigned countries. Ensure that all necessary resources and competences are in place to maintain a safe and healthy work environment while upholding the highest standards.
• Manage customer relations and champion the delivery of top-notch customer service.
• Seize opportunities for business growth and sustain relationships with key accounts and brand principals.
• Oversee all operations cost-effectively, aligning them with brand standards and implementing quality control measures.
• Monitor staff efficiency, productivity, and other service KPIs.
• Coach and train your team for success.
• Ensure the facility, service vehicles, property, and equipment are maintained in accordance with cleanliness and operational standards.
• Manage budgets and forecast operations.
• Conduct annual performance development discussions.