Technical Operations Manager

Overview of the role:

Imagine is the Entertainment brand of Al Futtaim Group Real Estate incorporating all elements of entertainment provision and delivery throughout the groups real estate including the award-winning multimedia Imagine shows.

Entertainment assets cover a broad spectrum of theatrical and entertainment equipment including mechanical /electrical, audio, lighting and lasers, AV, staging, fountain and water assets and all associated infrastructure

The Main responsibility of this role is leads the Operations and technical support teams for all aspects of show and technical operations, leading the show operation and programming as well as ensuring completion of planned and corrective maintenance and supervision of sub-contractors.

Ensuring the department is proactive and as self-sufficient as possible in undertaking special events, development projects and modifying and improving assets. This role therefore involves managing and leading the development of prototype and project-based equipment, turnkey solutions for special events and supervising the building of in-house equipment and equipment modifications as part of this strategy

What you will do:

Responsible for: 

Technical Supervisors:

• Manage the Specialist Technical Supervisors ensuring their specialist skills are applied
• Ensure coordination between the specialist disciplines and with the technical show and show operation teams
• Be responsible for managing show programming including new multimedia shows, special and live events
•  Manage the education, training, Coaching of the Specialist technical supervisors ensure that their expertise is kept in line with developments

Operations:

• Lead show operations
• Ensure daily show readiness checks
• Supervise maintenance as required
• Oversee Planned Preventative Maintenance (PPM) tasks for and ensure they are completed on time and to standard
• Supervise sub-contracted to ensure works are completed to standard and schedule
• Continually review show operations to improve presentation and efficiency and reduce risk of failures /interruptions

Projects:

• Assist in developing prototype and project based equipment
• Support development of turnkey solutions for special events
• Supervise building of in house turnkey equipment and equipment modifications

Safety:

• Ensure Safety compliance in all works, checks and records in line with industry standards and good practice ,full observance of all site specific health and safety requirements and procedures

Management and Administrative:

• Deputise for the Manager, Entertainment Services
• Ensure Maintenance of all Technical documentation and checklists
• Monitor all checklists
• Ensure all necessary technical documentation with historical data is created and maintained 

Job Context:

The role is required to contribute to the provision of a quality entertainment experience in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a member of the Imagine Management team