Overview of the role

To ensure timely quires are addressed to Vendors and internal teams.

What you will do

• Fielding queries regarding payments from the business, vendors and counterparts in Procurement, Treasury etc.
• Receive and attend calls, emails and log queries and update query management system.
• Monitor queries to ensure they are assigned appropriately and track to ensure resolution is within SLA timelines.
• Work with team lead to ensure that SLA's are met.
• Ensure that requested information is coming from the right people and confidentiality and privacy is not violated
• Be able to provide request for digital copies of documents.
• Co-ordinate with vendors to ensure FPY on automated vendor reconciliations.
• Onboard vendors on Vendor Self Service Portal based on new request for vendor creation being closed
• Regular calls to vendors requesting for SOA's in required format
• Obtain bank details from vendors based on request received from Payments Team
• Based on updated contact details by vendors on Self Service Portal, create a query and assign to VMT to update details in SAP
• To ensure any changes to relevant SOPs are discussed with your line manager and updated by LM in Blue works.