Senior Programme Assistant (Pre-Departure Orientation) (Ref: VN#TR/2024/134)

  • Istanbul
  • IOM
  • Posted date: 4 days before
  • End date: 2024-07-22

Job Title: Senior Programme Assistant (Pre-Departure Orientation) (Ref: VN#TR/2024/134)

Job In Istanbul

Company: IOM

Start Date: 2024-07-08

End Date: 2024-07-22

Job Description

Vacancy Notice Number:


Position Title:

Senior Programme Assistant (Pre-Departure Orientation)

Duty Station:

Istanbul – Türkiye


One Year Fixed Term Contract (G7)- with possible extension


Turkish Nationals

Deadline of Applications:

22 July 2024

Number of People to be hired



Internal & External

General Functions:

  Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization's work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM's operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Mobility Pathways and Inclusion at IOM's Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM's auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.


Under the overall supervision of the IOM Türkiye Chief of Mission (CoM) and direct supervision of the Head of Resettlement & Movement Operations /Head of Sub-Office based in Istanbul and in close coordination and technical guidance of the Project Coordinator (Cultural Orientation Resettlement) based in Amman, Jordan (Hereafter Regional Coordinator), as secondary supervisor, the incumbent's responsibilities will include the following:


Major Duties and Responsibilities:


  1. Coordinate the provision of Pre-Departure Orientation (PDO) to refugees bound to Canada, Australia, UK, France, Germany and any other resettling country as requested;
  2. Supervise, guide and monitor the work of PDO trainers and PDO admin staff, and hold regular meetings and performance evaluation to ensure successful PDO delivery. Supervise childminding and interpretation support to PDO. Oversee staff development processes such as hiring and training.
  3. In relation to PDO training, oversee training activities, prepare staff members to provide PDO sessions for a range of resettlement countries and provide technical assistance and support as they undertake training activities. Assign duties and provide feedback to trainers and admin staff on their performance on a regular basis to ensure high quality work.
  4. As needed, draft training lesson plans in accordance with PDO objectives, ensure that student-centered activities are featured in all PDO sessions, assist in the development of training materials, visual aids and bulletin boards supporting the curriculum, maintain inventories of instructional supplies and order required materials on regular basis.
  5. Oversee and supervise PDO childminding activities in Turkiye, overseeing staff providing childminding services, ensuring they are in line with the quality standards of PDO, and that childminding spaces are appropriate and well-maintained, training childminding staff to conduct basic cultural orientation activities designed for children and monitoring the work of childminding staff members.
  6. Oversee PDO interpretation services in Turkiye and supervise staff providing PDO interpretation support, ensuring that interpretation services are in line with quality standards of PDO.
  7. Demonstrate a comprehensive understanding of all programs and SOPs, as well as the ability to remain professional, impartial and unbiased during all interactions with the beneficiaires, colleagues and external partners. Support the development and implementation of SOPs as needed. Participate in and contribute to teacher trainings and staff development seminars and engage in migrant training relevant workshops and seminars.
  8. Produce Tukiye-specific PDO reports in coordination with the Regional Coordinator and assist the Regional Coordinator with relevant regional reporting exercises by providing relevant data on Türkiye PDO activities.
  9. In Coordination with IOM Türkiye Operations department, oversee that scheduled PDO sessions are well organised and that refugees are well-informed about their scheduled PDO classes.
  10. Oversee PDO scheduling activities for IOM Turkiye, ensuring that all programmes’ beneficiaries are provided with the opportunity to attend PDO sessions. Train staff members engaged in scheduling activities on data tracking, data protection and monitoring.
  11. Supervise, guide, and monitor the work of PDO trainers and ensure that staff is up to date with relevant content of resettlement countries.
  12. Hold weekly staff meetings with PDO trainers and PDO admin staff;
  13. Perform performance evaluation for PDO trainers and PDO admin staff on a quarterly basis or as required by the organization;
  14. Submit budgetary inputs on PDO related matters, including on proper staff projectization, and monitor the financial performance of PDO programmes in Türkiye;
  15. Prepare payroll projectization for PDO staff on a monthly basis based on activities implementation;
  16. Support the liaison with project managers in receiving countries on PDO Türkiye related issues, in consultation with the Regional Coordinator;
  17. Assist the Regional Coordinator with submitting monthly and quarterly regional program narrative and statistical reports by providing relevant data on Turkiye’s respective programs.
  18. Support the Head of Operations on determining best fit for PDO locations, staffing and operational footprint of the wider Operations / RMM team in Turkiye.
  19. Perform other related duties as assigned.


Required Qualifications:



  • University Degree in teaching or a related field from an accredited academic institution, with at least five years of relevant professional experience
  • Completed High school degree from an accredited academic institution, with at least seven years of relevant professional experience.



  • Working experience in leading educational programmes and teaching in a cross-cultural setting.
  • Good computer skills in MS Office applications, good internet skills.
  • Excellent knowledge of word processing, and experience in using database.
  • Excellent typing skills in English 50-60 w/m.
  • Personal qualities: Highly motivated with strong interest in humanitarian dynamic and energetic with strong personality to manage work pressure.



  • Fluency in English and Turkish is required.
  • Working knowledge of Arabic, Farsi, or German is advantageous.


Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrates this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.

  • Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

  • Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.


Core Competencies – behavioral indicators level 2

  • Teamwork:

• Fosters a sense of team spirit by developing a shared understanding, accountability, and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

  • Delivering results:

•Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions, and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

  • Managing and sharing knowledge:

 •Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.

  • Accountability:

• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable

  • Communication:

•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.


Managerial Competencies– behavioral indicators level 2

  • Leadership:

• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

  • Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.

  • Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values, and mandate.

• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

             • Clearly communicates links between the Organization’s strategy and the work unit’s goals.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.


Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.


This is a local position and applications from candidates for non-Turkish citizens holding a valid

residence permit residing in Türkiye might be considered.


How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of the e-mail to or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24 06610, Çankaya, Ankara Türkiye by the end of 22 July 2024.


Please note that only shortlisted candidates will be contacted.

Referans code : VN#TR/2024/134
E-posta :
Please send your application to the email address with reference code.

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