Operations Director (National Position)

                                                                                                      Türkiye

Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern has been working in Türkiye since 2014. We are looking for a qualified Operations Director (National Position).

This is a 12 months role based in Gaziantep, Türkiye with a net salary range between $3254 - $3385 per month. The salary range provided in this job posting does not constitute any legally binding obligation or undertaking by Concern Türkiye, and final salary amount will be decided mutually by Concern and the employee, which may be lower or higher than the abovementioned salary band.

Job Overview:

Job Purpose:

As a member of the Country Management Team, you will contribute to the development and management of the overall country Programme, ensuring effective and efficient operations to support Programme implementation in both a development and humanitarian context.  You will have specific responsibility for coordinating and managing the support functions of Administration, HR, ICT, Security and Logistics including Procurement, Stores and Transport.  You will represent Concern with relevant external stakeholders, as necessary.

Main Duties and Responsibilities

Providing strategic leadership as part of the Country Management Team:

• Participate in the management of the country programme’s strategic issues through involvement in decision making.
• Participate in the implementation of Concern Türkiye’s Country Strategic Plan in collaboration with relevant staff and third parties, as necessary.
• In conjunction with the Country Director and Country Financial Controller, to set, manage and monitor the Operations budgets for the support functions.
• Ensure compliance with national legislation, donor requirements and Concern’s global policies and procedures while ensuring that accountability and transparency are upheld in all processes.
• Ensure that all work is carried out in line with organizational policies, including safeguarding and protection; the Core Humanitarian Standards; and equality, diversity and inclusion.
• Demonstrate leadership on workplace equality, diversity and inclusion and to role model a positive safeguarding ethos.

Overall Management of Operations/Support Functions:

Human Resources:

• Ensure Human Resource policy and procedures are in place and kept up to date, incorporating best HR practice, in line with Concern Worldwide organizational policy and relevant labour legislation.
• Lead the country team in developing and rolling out the approved Human Resources Manual.
• Advise the Country Management Team on strategic HR issues and risks, taking the lead on key HR initiatives.
• Ensure that HR procedures, including recruitment and performance management are complied with by all staff and that managers receive the training and support that they need to manage their teams.
• Ensure that a training and development strategy and annual plan are developed.
• Uphold organizational values and comply with the Code of Conduct and Associated Policies.
• Promote an attractive working environment based on equality, caring attitudes and integrity, where staff feel safe, valued and respected.

Information Technology:

• Ensure Concern’s IT policy and procedures are understood and adhered to by all staff.
• Ensure provision of effective IT support, enabling the smooth operation of IT systems and management of information (including servers, encryption, back-up and protection mechanisms).
• Develop staff IT capacity, skills and confidence in using standard software packages.

Administration:

• Oversee the maintenance and running of Concern’s premises (offices, residences), ensuring that adequate supplies, staffing and support systems are in place and to the highest possible standards
• Oversee sustainable waste management practices within the organisation, seeking opportunities to reduce, reuse and recycle.
• Ensure that leases for all premises are pro-actively managed.
• Ensure that all premises meet acceptable health and safety standards.
• Ensure that annual Occupational Safety and Health audit is carried out and that any identified issues are rectified.

Security:

• In conjunction with the Country Director, take overall responsibility for the security of Concern Turkiye’s employees, premises and assets.
• Liaise with relevant external bodies to keep abreast of current affairs in order to maintain an awareness of economic, political, humanitarian and security developments.
• Ensure that regular security meetings are held in all locations.
• Ensure that the Security Management Plan is regularly updated.

Logistics:

• Ensure that logistics systems including procurement, transportation, warehouse storage, control of and reporting on the use of supplies are carried out in accordance with Concern and donor procedures.
• In collaboration with Programme Director, ensure the timely delivery of procurement plans
• Ensure that logistics systems are reviewed on a regular basis to ensure their efficiency and alignment with the needs of the Country strategy.
• Ensure the regular review of approved supplier and pre-qualification processes to ensure continued provision of high-quality services and supplies, guided by Concern policies and procedures.
• Implement effective and efficient fleet management controls and procedures and monitor these on an on-going basis.

Financial Management:

• Ensure that annual support cost budgets and budget revisions re complete, realistic and comply with relevant Concern and donor requirements.
• Support the programme team in the preparation of proposals, ensuring that proposals include realistic support costs.
• Manage and monitor the support systems budgets and expenditures for Administration, Transport and International Staff.

People Management:

• Manage senior Operations Department staff, contributing to their capacity building and career development.
• Ensure that work within the team is planned and organized in a way which will meet the organization’s needs in the most cost-effective manner possible; ensuring that team members are given appropriate workloads and are working efficiently

Responding to Emergencies

• Participate and contribute towards Concern’s Emergency response as and when necessary.
• Comply with Concern’s health, safety and security guidelines during emergency.

Working with Partners

• Oversee and directly engage with the Systems elements of partner assessments (CILPAT).
• Ensure that capacity buildings needs of partners are identified, realistic and have a clear implementation plan.
• Work with Programme managers to ensure that all Partner capacity costs are incorporated into the Programme budget.
• Ensure that each of the Systems Department have regular, collaborative contact with partners to ensure quality engagement, relations and compliance.

Concern Code of Conduct and Associated Policies

• Adhering to the standards of conduct outlined in the Concern Code of Conduct and Associated Policies
• Supporting and promoting the standards outlined in the Code of Conduct and Associated Policies to the team, partner organisations and programme participants, and being committed to providing a safe working environment.

Accountability

In line with Concern’s commitments under the Core Humanitarian Standards (CHS):

• Actively promote and ensure compliance with the Core Humanitarian Standard (CHS) commitments and quality criteria.
• Ensure that the Complaints Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed.
• Ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.

Minimum Education, Qualifications & Experience Required:

• Recognised University Degree ore Masters in a relevant field – Business Administration, Human Resources, Supply Chain Management or other relevant discipline
• At least 7 years’ progressive relevant experience, with at least 3 years in a similar position.
• At least 5 years’ budget and team management experience with an INGO
• Experience of donor rules and regulations
• Experience of both development and emergency contexts
• High degree of fluency  C2 in English both written and spoken

Preference will be given to candidates who have:

• Proven strong management skills.
• Proven experience in security management.
• Experience of working with and through Partners
• Excellent organizational and planning skills.
• Strong problem solving and analytical skills.
• Willingness to travel to remote rural locations.
• Demonstrate experience of training and capacity building.
• Ability to work under pressure with numerous deadlines and priorities.
• Ability to work on own initiative.
• High integrity and demonstrated ability to follow standards and policies.

Competencies required:

• Good communication skills and can work well with others.
• Deliver results.
• Leadership skills.
• Creative and innovative and open minded to changes.

Equal opportunities: Concern values diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, age, sexual orientation, disability, class, caste or religion.

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work with vulnerable adults and children are recruited by us for such roles. Subsequently, working with Concern is subject to a range of vetting checks, including criminal background checking.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English by indicating name of the position applied with its VN (vacancy) number in the subject line (TR2024-008-Operations Director) of the e-mail to  od.turkeyhr@concern.net by the end of 15/07/2024, otherwise the application will not be considered. Applications in languages other than English will not be reviewed. Please be advised that only shortlisted candidates will be contacted.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.