İlan Detayları

About ONSUR:

International Association for Relief and Development (Onsur) is a non-governmental organization registered in Turkey N° (27-018-178) dealing with Relief and development projects through the empowerment of local communities to ensure a decent life, Founded at the beginning of 2012. ONSUR works through the main office located in Gaziantep’s province Turkey, in addition to execution offices in Syria, Turkey, Iraq, Yemen, and Lebanon.

JOB SUMMARY

The MEAL Officer is responsible for organizing all monitoring and information streams to support in developing and rolling out of the overall MEAL strategy for collecting, aggregating, analyzing, and using information and data to produce high-quality and consistent reports. He or she will be responsible for developing, determining the suitable systematic MEAL approaches, and applying them to improve the quality of projects and activities at all levels in consultation and coordination with program staff. S/He has a good track record of technically leading MEAL budgeting, recruitment, and in developing M&E plans plus log-frame in line with donor requirements.

Job Main Tasks & Responsibilities

1. To roll out and manage the MEAL mechanism as per commitments of ONSUR.
2. To establish, manage and strengthen Accountability to Beneficiaries which includes capacity building of partner organizations on this theme;
3. To carry out regular field monitoring of program interventions and produce monitoring reports on the given format, conduct debrief sessions with relevant program staff, and develop an agreed action plan;
4. To carry out follow-up monitoring visits to materialize actions agreed in the action plan, and maintain the "Monitoring Action Plan Tracker at field level";
5. To establish and manage a Complaint and Feedback Mechanism that facilitates beneficiaries/communities to register complaints and share feedback;
6. To assist the project in carrying out a preliminary first inquiry report in case of the serious nature of complaints filed by beneficiaries/communities;
7. To maintain complaints and feedback tracking database and do follow up on complaints to reach a resolution involving relevant project/program staff;
8. To assist the project in identifying key compliance/quality questions and parameters capitalizing on the existing checklists and minimum standards for monitoring project performance;
9. To assist in reviewing databases and data tracking tools of diverse projects in order to maintain data quality for collating reliable and consistent data which meets minimum reporting requirements of donors and ONSUR;
10. To assist in planning and implementation of baseline surveys, monitoring and evaluation exercises, and impact assessments when needed.

Other Requirements

• A degree in social sciences or a related field is preferred.
• Minimum 3 years experience in the humanitarian field, specifically in participatory assessments, monitoring, and evaluation.
• Experience with surveys, customer service, mobile data collection, database design, and administration are assets.
• Good contextual knowledge of local issues, community priorities, social and cultural constraints, and realities.
• Strong English writing skills are required.
• Proficient use of MS Word and Excel
• Excellent interpersonal, communication, public speaking, and strategic planning skills are required, including patience, diplomacy, willingness to listen, and respect for colleagues;
• Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently;
• Excellent time management skills and resourcefulness with strong attention to detail;
• capable of working both individually and as part of a team;
• Ability to work effectively in a fast-paced, stressful environment;
• Must be flexible, willing to perform other duties, and work irregular hours.

• Develop and implement feedback mechanisms to gather input from beneficiaries and community members.
   Conduct surveys, interviews, focus group discussions, and use digital platforms to collect feedback.

•  Receive, document, and manage complaints and grievances effectively.
•  Investigate and resolve complaints in a timely and sensitive manner, ensuring accountability and confidentiality.
•  Foster strong relationships with local communities, partners, and stakeholders to build trust.
•   Provide information about the organization's programs and services and address queries from beneficiaries.

Abilities and Professional skills

• Arabic – Full Proficiency | English – Full Proficiency
• Training, development, and motivation skills. | Problems-solving skills.
• Planning, organizing, analyzing, and assessing skills.
• Excellent communication and interaction skills. | Teamwork and delegation of tasks.
• Ability to operate in an environment of multiple cultures that require flexibility.
• Adherence to corporate policies and general labor controls.
• Time management skills and adherence to narrow deadlines.

Child Protection Policy

Child abuse in all forms is unacceptable to ONSUR, which recognizes its responsibility to protect children from harm in all areas of its work. ONSUR is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse, and Harassment Policy

ONSUR provides equal employment opportunities to all applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, or harassment (sexual or otherwise), based on ethnicity, religion, national origin, age, marital status, citizenship status, disability, or military status.

ONSUR employees must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual, or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside ONSUR.

Applications are strongly encouraged by female candidates.