Case Management Officer Job Posting for SEÇ - Ankara, Türkiye

Position: Case Management Officer

Location: Ankara, Türkiye

Type: Full-Time

About SEÇ

SEÇ, established in 2018, is a humanitarian organization dedicated to providing life-altering medical and mental health care for children affected by natural disasters, armed conflicts, and unsafe living conditions. Focusing on addressing the gaps in access to crucial services, SEÇ sponsors children of various nationalities in regions such as Lebanon, Ukraine, Syria, and Turkey. The organization employs a holistic approach, offering comprehensive medical assistance, mental health and psychosocial support, and community interventions to enhance the resilience and well-being of vulnerable children. SEÇ's commitment extends to cases where programmatic gaps exist, stepping in when no other institution can provide the necessary assistance.

Through a global reach and a team of dedicated professionals, SEÇ aims to create a world where every child has the opportunity to lead a dignified life, overcoming the challenges imposed by natural and human-induced disasters. The organization's mission centers on filling critical service voids and empowering children to heal, recover, and move forward despite the hardships they face.

Role Summary

The Case Management Officer at SEÇ in Ankara will play a pivotal role in delivering tailored support to children and families affected by crises. This involves conducting detailed assessments to understand each case's unique needs, crafting personalized care plans, and closely coordinating with multiple service providers. The officer will ensure these plans are executed effectively, adapting strategies as necessary to address the evolving needs of those served.

Key Responsibilities:

Assessment and Planning:

• Conduct comprehensive assessments of cases physical, emotional, social, and financial needs.
• Develop individualized care plans in collaboration with cases, families, and relevant stakeholders.
• Regularly review and adjust care plans to ensure relevance and effectiveness.
• Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
• Facilitate crisis intervention planning, anticipating potential emergencies.
• Advocate for patients to ensure accurate identification and addressing of their needs.
• Collaborate with agencies, organizations, and healthcare providers to secure necessary resources.
• Demonstrate cultural sensitivity in the assessment and planning process.
• Stay informed about best practices through training and continuous professional development.

Coordination and Collaboration:

• Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
• Coordinate and liaise with external service providers to ensure a seamless continuum of care for cases.
• Facilitate collaboration among different stakeholders involved in the case’s care journey.
• Act as a central point of contact for information exchange between relevant parties.
• Advocate for streamlined communication to enhance the efficiency of care coordination efforts.
• Work collaboratively within a multidisciplinary team to achieve holistic and integrated patient care.
• Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans.
• Ensure that all relevant parties are informed promptly of changes in care plans and patients’ needs.
• Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
• Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.

Patients Support and Education:

• Provide emotional support and practical assistance to patients and their families throughout their care journey.
• Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
• Foster a supportive environment for patients to actively participate in their care plans.
• Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
• Tailor support services to address the unique needs and preferences of each case.
• Collaborate with patients to set realistic goals and milestones within the care plan.
• Regularly assess cases’ understanding of their health situation and adjust education efforts accordingly.
• Assist patients in navigating the healthcare system and accessing necessary services.
• Provide information on community support groups, workshops, or relevant events to enhance cases’ well-being.
• Foster a compassionate and empathetic approach to patientssupport, recognizing the emotional challenges they may face.

Documentation and Reporting:

• Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations.
• Document interventions, assessments, and coordination efforts in a systematic and organized manner.
• Generate regular reports on patients’ progress, outcomes, and any changes to care plans.
• Ensure that all documentation aligns with INARA’s standards and policies.
• Provide detailed and accurate information for internal and external reporting requirements.
• Collaborate with the administrative team to streamline documentation processes.
• Implement a robust filing system to retrieve and reference patients’ records as needed easily.
• Conduct regular audits of documentation to identify any discrepancies or areas for improvement.
• Prepare reports for supervisory review, ensuring clarity and completeness.
• Communicate effectively with the team regarding any updates or changes in documentation procedures.

Qualifications and Skills:

• Bachelor’s degree in Social Work, Psychology, Nursing, or a related field. Master’s degree is a plus.
• Proven experience in case management and care coordination.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of local social services and healthcare resources.
• Familiarity with relevant laws and regulations governing patients care.
•  Proficiency in Turkish and Arabic; English language is a plus.
• Turkish citizenship or valid work permit for Türkiye

What We Offer

• Impactful work in a team dedicated to helping children in crisis.
• Competitive salary and benefits.
• Opportunities for professional development in a supportive environment.
• Work within an organization that values innovation, diversity, and excellence.

How to Apply

Send your resume and cover letter to hr.turkiye@inara.org with the subject CMAnkara-202402  detailing your motivation and fit for the role.

Note: SEÇ does not cover relocation costs for this position.