National Officer (Protection and MHPSS) (Ref: SVN#TR/2024/10)

  • Gaziantep
  • IOM
  • Posted date: 4 weeks before
  • End date: 2024-02-14

No longer available to submit
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Job Title: National Officer (Protection and MHPSS) (Ref: SVN#TR/2024/10)

Job In Gaziantep

Company: IOM

Start Date: 2024-01-31

End Date: 2024-02-14

Job Description

Vacancy Notice Number:


Position Title:

National Officer (Protection and MHPSS)


6 months Special Short Term Graded Contract (NOB)- with possible extension

Duty Station:

Gaziantep - Türkiye


Turkish Nationals

Deadline of Applications:

14 February 2024

Number of Vacant Positions:



Internal & External


General Functions:

Under the overall supervision of the Head of sub office in Gaziantep and Senior Programme Coordinator (Refugee Response) in Ankara, and direct supervision of the Protection Coordinator (Protection and Resilience) in Gaziantep, the incumbent will be responsible in managing and overseeing IOM’s community-based protection and psychosocial mobile teams in both EQ and non-EQ affected areas, as well as under the 3RP programming, and provide technical support and oversight to IOM’s Municipal Migrant and Community Centres, as well as the rest of the unit as related to MHPSS and protection services.


Major Duties and Responsibilities:

  1. Manage and coordinate the overall implementation of expanded Protection and Psychosocial Mobile Teams including administrative, financial, logistical, and technical aspects in accordance with IOM’s policies, practices and global standards as well as relevant internal and external guidelines.
  2. Provide strategic and program level direction to the Protection and Psychosocial Mobile Teams in the development and monitoring of work-plans and project materials in both emergency and non-emergency settings, including the response to the 6 February EQs.
  3. Lead on the development and implementation of internal guidelines and SOPs on community-based protection and psychosocial support interventions ensuring in line with any standards set in the Protection Working Group, IOM’s Protection and MHPSS Guidance Notes, and IASC guidelines.
  4. Plan, develop, organize, and deliver capacity building activities internally to the Protection and Psychosocial Mobile Teams to strengthen capacity of staff, and lead on the capacity building initiatives for partners, government officials and other humanitarian actors
  5.  Participate as the co-lead in Mental Health and Psychosocial Support technical working group meetings,  contributing to the development of the TWG workplan with the TWG members, liaison with government authorities, and coordinating capacity building and technical support to the members.
  6.  Coordinate the EQ response provincial-based MHPSS coordination efforts, including the technical oversight to the MHPSS sub-sector coordination leads, as well as ensuring collaboration between MHPSS actors and other sector and sector leads.
  7. Liaise with relevant line Ministries/Provincial Directorates of Family, Labour & Social Services, Migration Management, municipalities and other local authorities to ensure that the proposed IOM activities are understood, properly communicated, and in line with Government priorities and expectations.
  8. Contribute to the mainstreaming of protection and integrate protection related variables into assessments and non-protection related activities, providing technical guidance and analysis within the unit, and across other mission programming.
  9. Monitor project implementation of the Protection and Psychosocial Mobile teams according to project work-plan and identify and implement strategies to reduce bottlenecks and deviations, and implement corrective actions, in coordination with the Programme Coordinator (Protection and Resilience).
  10. Contribute to the preparation of regular updates, programme summaries, and other relevant information materials and statistics according to the internal and external reporting requirements, including inputs on proposal development, periodic narrative reports, and ensure proper documentation and recording.
  11.  Provide technical oversight of MHPSS for the Protection and Resilience Unit working across different areas to integrate MHPSS services within programming, as well as across the different responses (such as Health, WASH, Migrant and Community Centres etc).
  12.  Participate in regular meetings with donors, national and local authorities, UN agencies and Non- Governmental Organisation (NGOs),
  13. Lead implementation, in coordination with the Programme Coordinator (Protection and Resilience), of socio-cultural activities targeting host and refugee communities in outreach activity’s locations.
  14. Undertake regular duty travel to EQ and non-EQ affected areas to monitor project activities and implementation.
  15. Perform such other duties as may be assigned.


Required Qualifications:


  • Master’s degree in Political or Social Sciences or International Studies or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.



  • Proven experience in managing multiple teams and coordinating between sub-office and field level teams;
  • Proven experience in community-based protection activities, community mobilization and outreach, as well as mental health and psychosocial support activities in emergencies or protection related activities;
  • Experience working with national and provincial government counterparts, UN agencies and/or non-governmental organizations
  • Fully proficient computer skills and use of relevant software and other applications, e.g., word processing, spreadsheets, internet, power point and experience in handling of web-based information management systems
  • Excellent interpersonal skills, proven networking, team-building, organizational and communicaton skills
  • Seeks and applies knowledge, information and best practices inside and outside the UN.
  • Ability and sensitivity to work with a wide cross-section of partners, including government and I/NGOs. 
  • Prior experience working in the region an asset.



  • Fluency in English and Turkish is required.
  • Working knowledge of Arabic is advantageous.


Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.

  • Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

  • Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.


Core Competencies – behavioural indicators level 2

  • Teamwork:

• Fosters a sense of team spirit by developing a shared understanding, accountability, and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

  • Delivering results:

•Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

  • Managing and sharing knowledge:

•Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.

  • Accountability:

• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable

  • Communication:

•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.


Managerial Competencies[1] – behavioural indicators level 2

  • Leadership:

• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

  • Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.

  • Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values and mandate.

•Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

 • Clearly communicates links between the Organization’s strategy and the work unit’s goals.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

This is a local position and applications from candidates for non-Turkish citizens holding a valid residence permit residing in Türkiye might be considered.

Please be advised that female candidates are highly encouraged.


How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail to or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sokak No:24 Cankaya, Ankara by the end of 14 February 2024.

Please note that only shortlisted candidates will be contacted.

[1] As applicable.

Referans code : SVN#TR/2024/10
E-posta :
Please send your application to the email address with reference code.

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