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Ensure that all online systems, forms, and procedures are completed as per the relevant RMCs SLA
Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports
Manage a cases load of between 60-90 active cases depending on experience
Make initial contact to any new assignee to their destination within one business day of initiation
Inform assignee and queries will be responded to within 4 working hours
Explain to the assignee Move One's relationship to their employer or the RMC
Confirm the service to be provided, sending needs questionnaires, and asking about critical elements of the relocation
Monitor changes in the immigration legislation and reporting on new requirements
Follow up with the assignee at the midway point of the service to provide an opportunity
Ensure that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 5 working days of service
Support the destination consultant with guidance, advice, and training during the service
Conduct bi-monthly staff meetings/calls covering scheduling, training updates, and operational reminders with all local destination staff
Monitor and control costs related to job performance
Interact professionally with other employees, customers and suppliers
Interact professionally with other employees, customers and suppliers.

Application URL

Source : www.bayt.com

Relocation Coordinator (Destination & Immigration) - Riyadh, Saudi Arabia