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Collaborating with other departments, you will contribute to the development and implementation of strategies to enhance customer experience and optimize call center processes.
Foster a positive and motivating work environment, promoting teamwork, and recognizing and rewarding outstanding performance within the team.
Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
Facilitate team meetings and training sessions to enhance skills and knowledge, ensuring the team remains up-to-date with the latest protocols and guidelines.
Promote a culture of recognition and appreciation, acknowledging and rewarding exceptional performance and dedication within the team.
Nurture a positive and enthusiastic team spirit, fostering a sense of belonging and camaraderie among call center agents.
Arrange team gatherings and skill-building workshops to foster a learning culture and maintain awareness of evolving protocols and practices.

Application URL

Source : www.bayt.com

Call Center Team Leader