Confidential Company Riyadh, Saudi Arabia

Call Center Team Leader

  • Riyadh
  • Confidential Company Riyadh, Saudi Arabia
  • Posted date: 3 weeks before
  • End date: 2024-06-17

No longer available to submit
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Job Title: Call Center Team Leader

Job In Riyadh

Company: Confidential Company Riyadh, Saudi Arabia

Start Date: 2024-06-02

End Date: 2024-06-17




Job Description

  • Collaborating with other departments, you will contribute to the development and implementation of strategies to enhance customer experience and optimize call center processes.
  • Foster a positive and motivating work environment, promoting teamwork, and recognizing and rewarding outstanding performance within the team.
  • Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
  • Facilitate team meetings and training sessions to enhance skills and knowledge, ensuring the team remains up-to-date with the latest protocols and guidelines.
  • Promote a culture of recognition and appreciation, acknowledging and rewarding exceptional performance and dedication within the team.
  • Nurture a positive and enthusiastic team spirit, fostering a sense of belonging and camaraderie among call center agents.
  • Arrange team gatherings and skill-building workshops to foster a learning culture and maintain awareness of evolving protocols and practices.
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