Al Futtaim Group

Guest Relation Officer

  • Saudi Arabia
  • Al Futtaim Group
  • Posted date: 1 month before
  • End date: 2024-03-17

Job Title: Guest Relation Officer

Job In Saudi Arabia

Company: Al Futtaim Group

Start Date: 2024-01-17

End Date: 2024-03-17

Job Description

Guest Relation Officer | Al Futtaim Automotive | Electric Mobility

Overview of the role:

Welcoming customers in a friendly and professional way, and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.


What you will do:

  • Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
  • Providing excellent and a delightful customer experience as per company policy and procedures
  • Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
  • Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
  • Logging Visits (including time, date and visitor details)
  • Maintaining an up to date knowledge of personnel and procedures
  • Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

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