Al Futtaim Group

Reception Supervisor

  • Saudi Arabia
  • Al Futtaim Group
  • Posted date: 1 month before
  • End date: 2024-03-17

Job Title: Reception Supervisor

Job In Saudi Arabia

Company: Al Futtaim Group

Start Date: 2024-01-17

End Date: 2024-03-17

Job Description

Reception Supervisor | Al Futtaim Automotive | Electric Mobility

Overview of the role:

To provide a supervisory management function for all service advisors. To lead the reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promote standards expected by practising and creating the energy and the enthusiasm for excellent customer service


What you will do:

  • Ensure that all Reception Hosts and Service Advisors provide a “customer centric” environment that is geared to the highest level of customer satisfaction and promotes our customer service values. 
  • Ensure the accurate flow of customer and vehicle information to ensure the vehicles are fixed right first time and are delivered based on the promised delivery time. 
  • Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment. 
  • Adhere to all departmental procedures.
  • Ensure that all staff are friendly and compliant with dress codes. 
  • Conduct daily feedback and operational meetings to review daily expectation and deliverables. 
  • Answer phone calls in the most professional and efficient way. 
  • Ensure opening and shutdown procedures are in place.
  • Prepare training plans and ensure all team receives training relevant to their jobs and responsibilities.
  • Ensure continuous communication between the frontline and the production environment to avoid any delays and cost disputes. 
  • Ensure all staff adhere to Kaizen principles.


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