Al Futtaim Group

Aftersales Manager

  • Saudi Arabia
  • Al Futtaim Group
  • Posted date: 1 month before
  • End date: 2024-03-14

Job Title: Aftersales Manager

Job In Saudi Arabia

Company: Al Futtaim Group

Start Date: 2024-01-14

End Date: 2024-03-14

Job Description

Aftersales Manager | Al Futtaim Automotive | Electric Mobility

Overview of the role:

To drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.


What you will do:   

  • Drive branch performance to achieve sold hours target, revenue target, accessory & SMC sales and recovery rate target.
  • Ensure and monitor optimal capacity of resources in the service centre to deliver total quality management and improve service retention.
  • Compliance with local government and principal policies and procedures to minimize operational risks at the service centre.
  • Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
  • Study and evaluate current customer verbatim to implement a culture of small group activity to enhance customer experience and operational efficiencies.
  • Conduct daily meetings with the reception manager/supervisor, workshop manager and parts team to align them on the targets and performance expectations.
  • Work with human resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce.
  • Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining.
  • Hold regular MFRs with branch account managers to understand and optimize branch P&L.
  • Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices, etc. for management reporting. 
  • Manage facility to comply with the corporate identity and HSSE standards.
  • Ensure 100% compliance with SOPs.

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