Al Futtaim Group

Service Advisor

  • Saudi Arabia
  • Al Futtaim Group
  • Posted date: 1 month before
  • End date: 2024-03-14

Job Title: Service Advisor

Job In Saudi Arabia

Company: Al Futtaim Group

Start Date: 2024-01-14

End Date: 2024-03-14

Job Description

Service Advisor | Al Futtaim Automotive | Electric Mobility

Overview Of The Role:

This role is the representation of the brand & division to the customer and maintains customer relations to ensure an end-to-end engaged aftersales customer journey, that leads to revenue achievement & customer retention.


What you will do

  • Build long-term relationship with customers to ensure customer retention & loyalty.
  • Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  • Actively engage with customers through consultation on their needs & service requirements, throughout the whole service process, in order to ensure vehicle is fixed right the first time. 
  • Coordinate with the Production Team to ensure timely progress update of vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all the work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. 
  • Effectively manage customer complaints to satisfactory settlement to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, company policies & distributor programs to ensure consistency in the customer experience. 

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