Job Title: Service Advisor
Job In Saudi Arabia
Company: Al Futtaim Group
Start Date: 2024-01-14
End Date: 2024-03-14
Service Advisor | Al Futtaim Automotive | Electric Mobility
Overview Of The Role:
This role is the representation of the brand & division to the customer and maintains customer relations to ensure an end-to-end engaged aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do
- Build long-term relationship with customers to ensure customer retention & loyalty.
- Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
- Actively engage with customers through consultation on their needs & service requirements, throughout the whole service process, in order to ensure vehicle is fixed right the first time.
- Coordinate with the Production Team to ensure timely progress update of vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
- At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all the work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
- Effectively manage customer complaints to satisfactory settlement to sustain & improve the Customer Service Value & Net Promoter Scores.
- Active compliance to all Standard Operating Procedures, company policies & distributor programs to ensure consistency in the customer experience.
Source : www.bayt.com