Overview of the role:

The Dealer Principal is responsible in leading and maximizing the performance of all the branch operational functions and directing the activities of all departmental managers; coaching them in establishing their departmental financial and non-financial objectives.

What you will do:   

• Assumes ultimate accountability for the achievement of the budgeted operational objectives in revenue, volume, profit, Guest engagement, and employee engagement; thereby, maximizing returns on investment
• Manage overall Branch financial budgetary goals and HR forecasts
• Demonstrate self-management, time management and process management skills. Able to promote, coordinate, and support change
• Responsible for securing and maintaining the company’s fixed assets at the branch
• Manage branch activities to ensure they are carried out as per the company’s policies and procedures through effective communication and monitoring. Ensure compliance to brand standards and values by all staff by living the brand and educating all branch staff
• Ensure Management and other stakeholders are kept informed of progress and issues related to branch operations
• Participate in annual strategy planning and objective settings, and follow up with quarterly and monthly business plan reviews
• Able to present effectively and eloquently to both internal and external stakeholders
• Manage documentation and legal government relation matters pertaining to the center by adhering to the prescribed government rules and procedures to minimize legal implications to branch operation
• Responsible for managing the daily functional and operational activities of the different business departments in the center through regular discussions to achieve smooth business operations
• Direct, manage and develop employees in the branch by providing regular feedback and updates to management pertains their performance to enhance the level of employees’ engagement
• Manage high level customer escalations or issues arising out of transactional situations by promoting Guest First philosophy to ensure overall branch engagement targets are achieved.
• Responsible for managing a talent pool of branch sales and service professionals and coaching team members on the technical aspects of the company's products and services through robust branch marketing campaigns and sales promotion techniques, procedures and standards to achieve branch sales targets and sustainable growth