Ernst & Young - MENA

Experience Management Lead - Assurance (Workforce planning)

  • Saudi Arabia
  • Ernst & Young - MENA
  • Posted date: 1 month before
  • End date: 2023-12-24

Job Title: Experience Management Lead - Assurance (Workforce planning)

Job In Saudi Arabia

Company: Ernst & Young - MENA

Start Date: 2023-10-25

End Date: 2023-12-24

Job Description

In a business where are our people are our products inspiring excellence in how we engage with our clients is something that we are passionate about. As the Experience Management Leader, you will be responsible for maximizing business performance and delivering on our talent promise through proactive management of the talent pool within MENA.  In addition, responsible for supporting with project demand prioritization and supply augmentation in identifying and providing insight with regards to workforce planning and skills, capability and trends.

The opportunity

This role is for a resource management leader and workforce-planning specialist who activates the day-to-day operations of the Experience Management function. Your role is to ensure we maximize business performance and deliver on our talent promise through proactive management of our talent pool. You will obtain these by ensuring the team allocates the right people, to the right role, at the right time and support project demand prioritization. You will be using your specialist knowledge and relationships to ensure we maximize productivity and develop our talent through their on the job experiences.

Your key responsibilities            

* Stakeholder Management – Responsible for managing key relationships within Leadership Team, Partner Group and Business Enablement Team across MENA
* Pipeline & Demand management – Ensuring direct connectivity between pursuits teams and the experience management team across MENA, Near/Offshore hubs, Graduates, Experienced and sponsored pool of GDS FTE’s
* Coordinates the identification of required skills including grades/locations in line with Supply & Demand strategy
* Talent pool management & experience optimization – Actively managing bench, available capacity by understanding capability and proactively identifying opportunities for all available resources including monthly performance management reviews in collaboration with STC’s on PIP’s, internal transfers and realignments
* Experience optimization – Highlighting capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximize productivity
* Experience management – Promoting identification and delivery of career experiences as part of every engagement
* Ensuring effective deployment of our people across borders, minimizing issues relating to visas and accommodation issues.  Approver for all UAE mission visas in conjunction with CBTS
* Working closely with Learning & Development and the SL, SSLL’s and Domains Leads in proactively assessing our people in terms of skills and training required for progressions and promotions
* Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions
* Working closely with Pursuit Leads and Engagement Partners on Must Win Must Close opportunities
* Working closely with Engagement Partners and Engagement Managers on leveraging backlog in conjunction with ERT & E2C
* Continuous improvement – Roll out of initiatives on behalf of the COO and identifying opportunities to improve team performance
* Custodian of annual leave management exception approval to carry over
* Sponsorship of the Translation Hub to maximize productivity and chargeability

Skills and attributes for success

* Strong communication (both written and oral) and interpersonal skills
* Demonstrates a positive and enthusiastic attitude
* Strong personal integrity and adherence to strict confidentiality
* Able to build relationships at all levels

To qualify you must have

* Experience with workforce planning and/or business operations within professional services environments
* Refined relationship and st
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