commercial bank of qatar Qatar

Associate, Fraud Operations

  • Qatar
  • commercial bank of qatar Qatar
  • Posted date: 3 weeks before
  • End date: 2024-06-14

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Job Title: Associate, Fraud Operations

Job In Qatar

Company: commercial bank of qatar Qatar

Start Date: 2024-05-30

End Date: 2024-06-14

Job Description

Key Accountabilities

  • Ensure all authorization, cancellation, verification and merchant queries/ requests received via telephone, fax and email from internal and external customers are handled in an accurate and professional manner.
  • Ensure BONUS request is reviewed, presented and loaded in an accurate manner following Bank guidelines and DOAs related to Retail Credit and other Departments.
  • Ensure all incoming calls through campaign and local numbers are answered within Service Level and in a courteous and professional manner.
  • Ensure to monitor, review and prompt action on all fraud cases/queues via Safer Payment, Email Alerts, VRM and FRM within TAT and in accordance to the SOP.
  • Ensure proper escalation of all system-related issues 24/7
  • Handling of all activities assigned by the Line Manager and Department Head.
  • Adherence to the roster on shift duties which includes weekends and holidays to maintain business continuity 24/7.
  • Full compliance with company policies, procedures and standard of ethic, integrity and scheme regulations.

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