Service Advisor | Al Futtaim Automotive | Honda | Domasco
Overview of the role:
The primary focus of the role will be to receive customers, note the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.
What you will do:
Attend promptly to customers.
Record customer requests.
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Ensure adequate number of repair orders as per the business flow.
Ensure proper explanation of the content of work in detail.
Ensure providing proper cost estimate and delivery time to customers.
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person.
Ensure achievement of given revenue targets.
Promotion of value-added services.
Obtain high standards of customer service values.
Resolution of customer concerns at the earliest time and ensures satisfaction.
Ensure completion of dealer certification requirements.