Site Officer

Job Summary

The Site Officer is the primary technical lead responsible for overseeing the full platform of operational and facility services at the YEP community center and site. This includes the community center, community spaces, SP staff house, utilities, fleet interface, vendor services, and site-wide inventory systems.

The Site Officer ensures the completeness, compliance, and quality of all operational processes supporting the YEP project. S/he provides technical oversight, anticipates and mitigates operational risks, sustains uninterrupted service delivery under changing conditions, and advises management on facility, logistics, and service delivery requirements. S/he supervises Site support staff and ensures all site services operate according to established standards.

Job Duties:

1. Technical Oversight and Process Management

• Owns and oversees all operational and facility management processes for the YEP site, ensuring accuracy, completeness, and compliance with organizational policies.
• Establishes performance standards for site services (cleaning, maintenance, utilities, and inventory) and monitors adherence through regular reviews and audits.
• Ensures all logistics workflowsincluding inventory, procurement coordination, fleet support, and vendor managementmeet operational requirements and documentation standards.

• Maintains, updates, and analyzes the Site tracker and related operational data to identify trends, inefficiencies, or emerging risks.

2. Proactive Service Delivery, Continuity, and Risk Management

   • Anticipates operational delays, supply gaps, maintenance needs, or service disruptions and proactively implements remedial actions to ensure timely delivery of services.

   • Develops and implements preventive maintenance schedules for generators, community center facilities, water systems, and other key site infrastructure.

   • Ensures uninterrupted delivery of quality services across shifting operational or environmental conditions (fuel shortages, weather changes, staffing gaps, supply delays).

   • Evaluates the impact of changing conditions on service delivery and adapts processes, staffing plans, or workflows to maintain continuity.

3. Internal Engagement and Team Oversight

• Supervises cleaning, maintenance, and other assigned Site support staff, ensuring they meet performance standards and follow SOPs.
• Provides guidance, training, and corrective direction to staff to address issues affecting service delivery or process execution.
• Coordinate daily and weekly operational plans with the Site Coordinator and relevant YEP teams to align Site operations with program needs.

• Serves as the focal point for internal operational requests and ensures timely communication on service status, delays, or adjustments.

4. External Engagement and Management Advising

• Advises the Site Coordinator and management on technical, logistical, and facility-related requirements affecting process execution and program delivery.
• Evaluates vendor performance, contract quality, and service reliability; provides recommendations for contract renewals, changes, or replacements.
• Ensures service contracts, leases, and related documents accurately reflect operational needs and remain compliant with organizational standards.

• Coordinates with logistics, operations, and fleet teams in Duhok and Erbil to resolve complex issues related to procurement, vehicle allocation, maintenance, and compliance documentation.

5. Inventory, Procurement Coordination, and Financial Tracking

• Oversees and validates the completeness of inventory systems, stock reports, consumption tracking, and cost analysis for all site supplies (office, kitchen, cleaning, maintenance).
• Anticipates supply shortages and initiates procurement requests with sufficient lead time to prevent service interruptions.
• Ensures procurement documentation (quotes, bid justifications, service-level paperwork) adheres to SP policies and represents accurate operational needs.

• Monitors fuel consumption, generator usage, and monthly invoicing documentation to ensure accuracy and accountability.

6. Fleet Support and Compliance

• Ensures timely vehicle allocation and coordinates with Fleet focal points in Duhok and Erbil on maintenance, repairs, registration, and compliance documentation.

• Identifies patterns in vehicle usage or maintenance delays and provides recommendations to improve fleet efficiency for YEP program needs.

Skills Required

To perform this job successfully, an individual must be willing to abide by Samaritans Purses code of conduct and understand the principals of Samaritans Purses statement of faith, as well as be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Attention to detail, anticipation and follow up are core values of the job function while maintaining the highest levels of confidentiality regarding contracts and salaries.

2. Possesses strong organizational and problem-solving skills within a fast-paced environment.

3. Must be a self-starter and internally driven to success and hard work.

4. Possesses strong cross-cultural communication skills, both written and verbal.

5. Must be a humble team player.

6. Ability to be flexible and adaptable, taking on additional responsibilities as needed. 

7. Knowledge of computer systems and its applications such as Outlook, Word, and Excel including formulas/formatting.

8. He/she must have analytical and report writing skills.

9. High level of integrity and stewardship.

10. Committed to the SP values and ethics.

11. Above average mathematic skills

12. Systems thinking: Able to oversee entire operational processes and assess performance against standards.

13. Proactive problem-solving: Anticipates and mitigates risks affecting service delivery.

14. Technical judgment: Advises management on facility and logistics requirements.

15. Quality assurance: Maintains uninterrupted service delivery despite dynamic conditions.

16. Leadership and supervision: Provide oversight, corrective guidance, and coaching to support staff.

17. Stakeholder management: Engages productively with internal teams, contractors, and external partners.

Education / Experience Needed

• Bachelors Degree

• Minimum 2 years working with international NGO in a logistics capacity

LANGUAGE

• Fluency in Kurdish and Arabic required.

• Proficiency in English is desired.

To apply for this position, please click Here.