Protection of Family Links Field Officer 2

The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organisation, which assists and protects victims of armed conflicts and other situations of violence. The ICRC is currently looking for staff for its support operations in Iraq.

ICRC offers:

• By joining our organization, you will have an opportunity to practise your profession in stimulating, complex, and sometimes challenging environments, where your work can really make a difference.

• You will work with colleagues from various fields of expertise in a cross-cutting manner to help victims of conflict and other situations of violence. You will be dealing with humanitarian situations that require experience, resourcefulness, and innovation to achieve the best possible impact.

• You will work for the oldest major international humanitarian organization in the world, adding to your sense of achievement in alleviating the suffering of people and communities and giving you the chance to promote humanitarian values in these turbulent times.

• You will benefit from a competitive employment package, including different possibilities for career and personal development. You will take part in an onboarding course and follow continuous training to build your career within the ICRC and beyond.

• Competitive compensation package, a monthly salary with benefits including (13th salary, International Retirement Saving Plan (IRSP), medical coverage, life insurance, mobility allowance, and social security scheme).

Job Title: Protection of Family Links Field Officer 2

Level: B2

Duty Station: Iraq – Baghdad Sub-Delegation

Reports to: BGD Head of Tracing

Duration of Contract: 12 Month fixed-term contract.

Date of Issue: 19 March 2026

Deadline for applications: 01 April 2026

Objective: The PFL Field Officer 2 supports the implementation and monitoring of ICRC PFL activities in his AOR, under the supervision of the PFL Field Officer 3 (Head of Tracing). S/he interacts with affected population and individuals, understands, and responds to their PFL needs appropriately, represents the ICRC positively.

Key Responsibilities:

• Carries out PFL activities under the supervision of the line manager: Collection and follow up of Allegation of Arrests and Tracing cases, collection/distribution of Red Cross Messages/Salamat, Allegation of Detentions requests/distribution, etc.

• Contributes to the analyses of the security, socio-economic, cultural and political environment in which the ICRC is working, shares relevant information with team members and reports any changes in the situation. Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses.

• Understands the data life cycle, processes data with respect to data protection rules and ensuring data quality.

• Collects, compiles and translates PFL-related information, in line with existing guideline/workflows/forms, paying due attention to the staff risk management requirements.

• Consolidates and analyses information collected during the implementation of PFL activities (this may include participation to caseload analysis, or monitoring activities), suggesting relevant actions (individual follow up, interventions), corrective measures or adaptation of PFL actions when relevant.

• Helps to prepare, report and follow up on internal and external meetings, Also, prepares, participates in and reports on all aspects of field visits.

• Develops and maintains contact with authorities (within the scope of the AoR or specific region of responsibility), IRCS, the local population.

• Receives visits and/or carries out follow up calls with community contact center callers. Participates in the regular Ask for News exercise and ensure follow up contacts with beneficiaries of Protection services as required.

• Undertakes filing, archiving and other administrative tasks related to the follow up of the files (including individual cases) under her/his responsibility, the PFL office and field assignment.

• Updates the Prot6, as per established workflows and following the relevant data entry procedures.

• May be asked to support other activities not directly related to her/his responsibilities and/or replace team members as necessary.

• 3–5 years of work experience in a similar field with a public or non-governmental organization (NGO).

• University degree or equivalent relevant professional experience.

• Good geographical knowledge of the area covered by the Baghdad Sub-delegation.

• Excellent command of English and Arabic.

• Proficiency in computer use and common software applications.

All qualified and interested candidates should forward their applications with a detailed updated Curriculum Vitae (CV) indicating email and phone contact, a motivation letter stating why they think they have the necessary skills and qualifications for this job opportunity; and their salary expectations.

Clearly marked to (bag_hrservices@icrc.org) with the subject line: SURNAME first name/ vacancy title.

• Only CV and motivation letter in PDF format and as attachment will be accepted.

• Applications will only be accepted with valid residency and work permit in Iraq.

• The successful candidate will undergo a three months’ probation period.

• Female candidates are strongly encouraged to apply.

NB: Only shortlisted candidates will be contacted. Should you not have heard from us within a month of receiving your application, please consider your application unsuccessful.

No Fee: ICRC DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS WHETHER APPLICATION, TESTS, INTERVIEWS OR PROCESSING.