• Maintain a healthy ratio of accounts receivable within Alkifah standards, policies, and procedures.
• Carry out billing, collection, and reporting activities according to previously set deadlines and communicate with
customers via phone, email, mail, or in person.
• Follow all relevant Credit control department policies, processes, standard operating procedures, and instructions so
that work is carried out in a controlled and consistent manner.
• Maintaining accurate and thorough records of payment history and status of accounts.
• Working with customers to facilitate payments and reconcile any differences or conflicts.
• Recognizing calls requiring special handling or customized responses and escalating accordingly.