IT Specialist

• Job Title: IT Specialist
• Department: Support Services/IT
• Line Managed by: Head of Support Services
• Responsible for line managing: NA
• Location: Erbil Head Office with frequent travels to all MAG locations in country- MAG Iraq
• Salary Pay: Grade 8 in accordance with MAG Iraq salary scale.

MAG’s Vision is a world in which everyone can live free from the enduring and devastating consequences of armed violence, conflict and their legacy.

People will live in communities where their rights are upheld, with dignity and choice and free from fear from mines, explosive remnants of war (ERW) and the impact of small arms and light weapons and ammunition.

MAG’s Mission is to save lives, ease suffering and enable sustainable development by limiting the causes and addressing the consequences of armed violence and conflict so people can live with dignity and choice, free from fear. We will use our core skills and distinctive competence to save lives through the removal of mines and ERW, and reduce the impact of small arms, light weapons and ammunition on people and communities. How we do this is as important as what we do – we work primarily with and for communities, for us ‘it’s all about people’.

MAG’s Values: Our values come to life through our actions, every day. How we act has an impact on others. As someone who works at MAG, you can help to create a positive culture by demonstrating our values through your own behaviour and actions. Everyone has a role to play in shaping our culture. Everyone should understand our values and is encouraged to think how they are relevant to their individual role.

 DETERMINED - we work with purpose.

 EXPERT - through excellence and expertise we build trust.

 INTEGRITY - we strive to do the right thing.

 COMPASSION - people come first in everything we do.

 INCLUSIVE - we are inclusive, and we value diversity.

 Job Purpose

The IT Specialist is responsible for ensuring the smooth operation, security, and efficiency of IT systems and networks across all bases and accommodation. This role provides direct IT support, manages network infrastructure, ensures system maintenance, and supports staff in using IT resources effectively.

Job Description

IT Infrastructure Management

• Install, configure, and maintain personal computers, servers, network devices, and IT-related hardware.
• Manage and troubleshoot local area networks, wireless networks, and internet connections.
• Monitor network performance, identify issues, and implement solutions to optimize system availability.
• Plan and implement network security measures, including firewalls, data encryption, and user access controls.
• Maintain IT asset inventory and ensure timely procurement of IT equipment and software.
• Monitoring systems for potential security breaches and leading incident response when threats occur.
• Manag cloud-based platforms (e.g., Microsoft 365) and ensuring secure remote access for staff working in field bases.
• Maintaining clear documentation of IT configurations, policies, and troubleshooting guides.

System Administration and Support

• Support the maintenance and administration of internal databases and systems as required.
• Provide first and second-level IT support to staff, resolving technical issues and ensuring continuity of IT services.
• Manage user accounts, email systems, and access permissions while ensuring confidentiality and security.
• Perform system backups, disaster recovery planning, and data integrity measures.
• Develop and implement IT policies and procedures in alignment with organizational standards.

Capacity Building and Training

• Train staff on IT procedures, system usage, and cybersecurity best practices.
• Provide guidance to sector IT focal points to ensure consistency in IT operations.
• Conduct periodic site visits to field bases for maintenance, troubleshooting, and training.

Procurement and Coordination

• Evaluate and recommend IT hardware, software, and services for procurement.
• Work with the logistics and procurement team to ensure IT purchases align with organizational needs.
• Coordinate with external IT service providers for maintenance, repairs, and software licensing.

General Responsibilities

• Work in compliance with MAG’s core values, including Equal Opportunities, Code of Conduct, and Safeguarding Policies.
• Act with professionalism and integrity as a representative of the organization.
• Participate in relevant meetings and contribute to IT-related decision-making.
• Understand and uphold safeguarding responsibilities, ensuring IT systems support confidentiality and data security.
• Stay up to date with emerging IT trends and technologies relevant to the organization's work.
• Perform any other duties as assigned by the Head of Support Services.

Person Specifications:

Essential Qualifications and Experience

• Minimum of 5 years of experience in IT support, and at least 3 years in network administration, or system management.
• Experience managing network security, troubleshooting IT systems, and providing technical support.
• Previous experience working in a multi-site environment with remote support responsibilities.
• Experience in procurement and vendor coordination for IT-related services and equipment.

Essential Skills & Knowledge

• Strong technical knowledge of networking, system administration, and IT security best practices.
• Ability to diagnose and resolve hardware, software, and connectivity issues effectively.
• Ability to train and support non-technical users in IT-related matters.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Excellent problem-solving skills and attention to detail.
• Excellent written and spoken English, Arabic, and Kurdish.

Desirable Skills & Qualifications

• Bachelor’s degree or certification in Information Technology, Computer Science, or a related field.
• Experience working in the humanitarian or development sector.
• Familiarity with IT policies, data protection regulations, and cybersecurity frameworks.
• Ability to work independently and travel to field bases when necessary
• Knowledge of networking and system administration frameworks, with practical experience aligned to CCNA and MCSE standards, is considered an asset.

Application procedure for the position

All interested candidates in apply for this position should send their updated CV in English language to this email address    jobs.iq@maginternational.org  Please note that candidates who do not meet the selection criteria will not be considered. If you have not heard back from us within 3 weeks of applying, it means that your application has not been successful. Only shortlisted candidates will be contacted. All Applicants must mention the job title (IT Specialist ) in subject line of their email.

Applications with no job title in the subject line, sent through links and duplicate applications shall be disqualified.

Closing date for receiving applications is 13-Oct-2026. Late applications will not be accepted.

** MAG is an equal opportunities employer.

** MAG Iraq does not charge any fees for Job applications.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed”. MAG is committed to the principles of diversity, equality and inclusion. Female Candidates are encouraged to apply. If you think you would be suited in this role we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.