.Overview of the role:

The primary focus of this role is to receive customers and ensure the creation of job cards based on the process, follow up the jobs in the workshop and take approvals for additional repairs, and finally deliver the vehicle to the customer.

•   Record customer requests and complaints without delay and answer any queries

•   Ensure adequate number of Repair Orders as per the business flow

•   Ensure proper explanation of the content of work in detail

•   Provide proper cost estimate and delivery time to customer

•   Ensure parts supplied and posted in repair order and in counter sales order with the help of EPC

•   Check and ensure accordance of invoice and work performed

•   Clear explanation of the job done and invoice and guide to the cashier

•   Ensure achievement of given revenue targets

•   Promotion of value added services

•   Obtain high standards of customer service values

•   Resolution of Customer concerns at the earliest time and ensures satisfaction

•   Ensure Completion of dealer certification requirements

•   Prepare and enrol for Skill Contest events